Refunds & digital delivery
Last updated: August 30, 2026
BlindLock licences are digital content sold through Polar Software, Inc. (“Polar”) as external Merchant of Record. Delivery means the licence key (and download access) is made available immediately after a successful purchase.
1. Checkout confirmation — no right of withdrawal after purchase
At checkout you must expressly confirm that:
- you want BlindLock to start digital delivery immediately — and
- you acknowledge that by doing so you lose / waive any right of withdrawal for this purchase (Art. 16(m) Directive 2011/83/EU for EU consumers).
Without that confirmation, the purchase cannot be completed. After you confirm and payment succeeds, there is no right of withdrawal for the BlindLock licence.
2. No blanket money-back programme
BlindLock, LLC does not offer a voluntary 14-day money-back guarantee or other general refund programme beyond what the Merchant of Record applies.
3. Payment & buyer support
Because the Merchant of Record is the seller of record, payment issues, chargebacks and buyer support for the transaction are handled under that provider’s terms and buyer policies. Contact the Merchant of Record named on your receipt for order and payment matters, and support@blindlock.app for product/licence activation problems.
4. Technical problems
If activation fails, hardware is unsupported, or a verified product defect blocks use, contact support@blindlock.app. We will try to resolve the issue. Where we cannot make the licence usable, we may arrange a cancellation through the Merchant of Record on a case-by-case basis — that is customer care, not a statutory withdrawal.
5. Contact
BlindLock, LLC
131 Continental Dr, Suite 305
Newark, DE 19713, USA
Email: info@blindlock.app